Contact
Need help with GoodShape? We handle support directly so homeowners can get clear answers quickly. You can reach us for product questions, purchase and restore issues, and practical guidance on using maintenance templates.
Email support:
What to include for faster help
- Your browser and device type.
- The page where the issue happened.
- A short description of what you expected and what occurred.
- If billing-related, the email used at checkout.
Typical response window
Most messages receive a response within one business day. If you are restoring Premium on a new device, include the purchase email in your first message and we will prioritize that request.
Legal and data requests
For legal notices, privacy requests, or billing disputes, use support@goodshape.app and include your full name, the request type, and any purchase email tied to the request.