Billing
Refund Policy
We want you to feel comfortable buying. Here's how refunds work.
GoodShape Premium is sold as a one-time purchase. We handle refund requests fairly when submitted quickly and with enough detail for review.
14-Day Refund Window
You can request a refund within 14 days of purchase if Premium access cannot be used as intended and support has not been able to resolve the issue.
How to Request a Refund
Email support@goodshape.app with:
- Your purchase email and purchase date
- A short description of the issue you encountered
- Browser and device details so we can verify and document the case
Non-Refundable Cases
Refunds may be declined for:
- Repeated abuse of the refund policy
- Requests made well beyond the standard window
- Cases where Premium was successfully delivered and used without a reported platform defect
Operating Entity and Governing Law
GoodShape is operated by Elizabeth Stein. For our mailing address, contact support@goodshape.app.
This refund policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles.
Need billing help? Contact support@goodshape.app